Cardo Health app

Patient app landing page on mobile screen

project overview

Designing a 0→1 patient app and WhatsApp-first healthcare chatbot to improve engagement and bookings.

project type

UX/UI & Design system

year

2025

my role

Product Design Lead

client

CardoHealth

My role: Designed the patient app end-to-end Owned the WhatsApp → app transition Designed the booking flow Helped shape chatbot logic and conversational AI training Reduced friction around consent, registration and booking

We built a fully scalable and customisable digital health app connecting patients with clinicians. Users were not engaging with the patient app and were used to WhatsApp for everyday communication. The challenge was to meet users where they already were, guide them through medical intent, and convert that intent into booking with a real doctor.

Delay registration until needed Pre-fill context from WhatsApp Show recommended services/doctors first Reduce steps to booking Make pricing and next steps clearer

Impact: Increased chatbot engagement Increased completed triage conversations Increased bookings through chatbot flow Increased returning users / repeat visits

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