Insurance System
project overview
Redesigning insurance configuration to unlock supply and increase bookings across 8 markets.
project type
UX/UI
year
2025
my role
Senior Product designer
client
docplanner
→ 27 to 7 clicks · 2m 28s to 18s · +30,000 bookings/month · 3,000+ misconfigured calendars surfaced and auto-fixed
Docplanner is a healthcare ecosystem connecting patients with doctors across 13 markets, working toward 1 billion patient visits a year. Doctors use it to manage their practice, online presence and bookings. Insurance configuration lived in two places, address settings and per-agenda working hours. Doctors who only completed step one ended up with insurance showing on their profile but no actual bookable slots. In Brazil, 31% of patient searches filter by insurance, and 25% of clinics listing insurance couldn't take bookings online.
outcome 27 → 7 clicks 2m 28s → 18s setup time +1,100 bookings/month unlocked in early markets +5,000 additional bookings/month in brazil +30,000 monthly bookings across the rollout 3,000+ misconfigured calendars surfaced 1,000+ fixed per month via automation
